Where there is a successful company, once someone took a courageous decision. Peter Drucker summary characteristics of commercial scenarios, presented to successful companies that have worried about their quality management systems, where its products, operations, are identified by having the endorsement of the guarantees of the certification of quality, both national and international standards, thereby step to competitive advantages that make that consumers demand the products offered. Hence, the importance that management this watchful in monitoring as quality management systems are being taken in the company under their charge. Luhan contributes greatly to this topic. This paper sets out some guidelines that indicate the significance importance of systems of quality management, aspect that much emphasis is placed on the postgraduate programme of the speciality of management of the quality and productivity of the University of Carabobo. Key words: management, processes, regulations, results, results. General information, basic considerations any company that currently participates in both national and international markets, requires that you have a quality culture well defined, backed by a management that has specialists of quality afforded by their management systems are according to the necessary activities that guarantee products quality, productivity, dynamic market participation in where it acts. Unsurprisingly therefore, as Luis Manuel Huerta(Gestion de la calidad,15-05-2009), says when he says, at present, many businesses in the productive area have opted for the implementation of quality management systems, environment and safety / occupational health, according to the requirements of the standards ISO 9001: 2000, ISO 14.
001: 2004, and OHSAS 18. 001:1999 which seek to enforce through a comprehensive management system. Us adds and valid their signage, that there is no doubt that having a certified management system has a wide recognition nationally and internationally, however the success of the management system, is not guaranteed by certification itself, in whose implementation the organizations invest a good amount of money, time and effort. One of the key aspects for the success of a management system, be it quality, environment, safety and health, or Integral, consists in that the organization understands why is certified and how to insert this in the management of the business and the strategy of each company, especially in large companies, which have a diversity of operational scenarios, lots of activities of support and services, a variety of processes and lots of people both propiascomo contractors and subcontractors.