Operational and strategic personnel controlling support corporate governance the importance of personnel controlling businesses has increased significantly in recent years. In addition to effectively support of the management, EFQM model for business excellence provides a further catalyst for this trend. In the past, mostly was the sole focus of many companies on the controlling of value-added areas which personnel controlling was criminally neglected. With increasing recognition of the strategic importance of personnel in companies, ever more attention was paid personnel controlling. And this trend is to continue to observe this is triggered by a possible support of the corporate management in the implementation of organizational changes and new business strategies due to the prevailing trade and lack of leadership or also.
Those companies which model for business excellence apply the EFQM is to stand on the other side If necessary, to a national or international quality award to apply. Basis for the EFQM model is the total quality management philosophy. It is based on the simultaneous consideration of the three fundamental pillars of TQM and their interactions: people, processes and results. “” An elementary part of the column people “the employees of the company represent it, which figures, data and facts in the form of results” have to be. Also in this case supports a comprehensive personnel controlling. Personnel controlling can generally be divided into strategic and operational controlling. Operational personnel controlling deals generally with hard facts”such as number of employees, personnel costs, turnover and demographics. As a result, a short – or medium-term horizon is attributed to the operating personnel controlling in the planning, management and control of personnel activities. “On the other is the strategic personnel controlling, which is with soft facts” in the Human resources employed. Below for example employee motivation or objectives of the team include related such as skills and skills of the staff and the training and development of staff as well.